Asiana Airlines achieves Golden Grand Slam in air travel

Asiana Airlines (OZ) has won the 2011 Airline of the Year award from Global Traveler magazine, achieving a golden grand slam in air travel. The... More Below... Posted by on Dec 21st, 2011 and filed under Lifestyle.

Asiana Airlines (OZ) has won the 2011 Airline of the Year award from Global Traveler magazine, achieving a golden grand slam in air travel. The Korean national carrier is the world’s first airline to be distinguished as airline of the year by three different awards bodies in three consecutive years. It won the 2009 Airline of the Year award from Air Transport World, the 2010 Airline of the Year from the World Airline Awards of Skytrax, and now a 2011 citation from Global Traveler.

The 2011 Global Traveler awards survey was conducted by the magazine among 20,000 subscribers from January to August this year. Winners in 31 categories in the airline industry and 68 travel-related sections were chosen. Earlier this year, The Wall Street Journal praised Global Traveler’s awards. In its article, “So Many Travel Awards, But Who’s The Best,” the influential paper cited Global Traveler for its rigorous and transparent procedure in selecting annual awardees.

Aside from the 2011 Airline of the Year, Asiana picked up six other awards during the ceremony held at the Peninsula Beverly Hills Hotel. It was chosen Best Airline for Onboard Service and Best Airline for Flight Attendants, which it has won for 8 consecutive years. For the second consecutive year of the awards, Asiana also won Best Transpacific Airline. It also swept awards in new categories: Best International First Class Wines on the Wing, Best Champagne International and Best Red Wine International First Class.

“Asiana Airlines has excelled in the category of onboard service and flight attendants for years due to the innovative and unique in-flight services such as magic shows, make-up service, onboard chef service, sommeliers along with the new Business Class ‘OZ Quadra Smartium’. The upgraded cabin facilities and customer-oriented service are examples of the differentiated and high-class characteristics of services which have been highly recognized to win the award,” noted Global Traveler.

In his speech, Asiana Airlines President and CEO Young-doo Yoon said, “All of Asiana joined hands to win the Airline of the Year award for three consecutive years. This achievement has never been accomplished in the history of the airline industry. We will return this gratitude towards our customers by giving the best of services and safety which suits the reputation of the Golden Grand Slam airline.”

In its home front of Korea, Asiana has been similarly distinguished. Asiana has topped evaluations of three major quality assessment agencies: the 2011 National Customer Satisfaction Index, the Korea Customer Satisfaction Index and the Korean Standard-Service Quality Index.

Asiana Airlines flies daily from Manila, Clark and Cebu to its award-winning hub in Incheon International Airport, and on to destinations across Asia, Europe and the US.